Welcome to the McMurdo Marine Service and Support Page.
Please choose from the menu items below for more information on how McMurdo can help you with your specific product issues.
You can also send an email to customer.service@orolia.com and someone will be in touch to answer your service and support questions.
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Warranty Information/Registration
All McMurdo Marine products carry a standard 12 month warranty from date of purchase. McMurdo also offers additional warranty but requires that your product be registered within 90 days of purchase. Click here to register your product.
* Standard warranty terms can be viewed here
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Find a Service Center
If your McMurdo or Kannad Marine product develops a fault and requires repair or servicing including battery replacement, please contact the dealer that you purchased the product from as they will be able to advise you what to do. Alternatively, you can contact the McMurdo or Kannad Marine distributor for your country who will be able to advise you where to return the product. For a full list click here.
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RMA Process
McMurdo & Kannad Marine offer a factory repair service, but you must obtain an RMA (Return Materials Authorisation) number before you return any items to us. Please download and complete this form and follow the instructions below:
- Please email the completed form to customer.service@orolia.com
- Once we receive your completed form we will then process and issue you a Returns Authorisation Number to the email address provided
- Package the equipment securely. The best method is to use the box in which the product was supplied. Otherwise, make sure the equipment cannot be damaged
- Some types of equipment, particularly EPIRBs and PLBs, are designed to generate alarm signals. Make sure this cannot happen by simply wrapping the entire unit in foil. If the item being returned is to be covered under warranty, please return with a copy of proof of purchase
- We then ask you to write the RMA number on the box you are returning and return to the address below:
McMurdo Group
Silver Point,
Airport Service Rd,
Portsmouth,
PO3 5PB,
United Kingdom -
Regulatory Documents
Marine Automatic EPIRB
VERSION 1
EC Declaration of Conformity
EC MED Module B Certificate
EC MED Module D Certificate
China CCS Certificate of Type Approval
US FCC Grant of Equipment Authorization
Product Safety Information
Product Safety Information – Battery
EPIRB Log Book – French
VERSION 2
EC Declaration of Conformity
EC MED Module B Certificate
EC MED Module D Certificate
China CCS Certificate of Type Approval
Russia MoT Certificate of Type Approval
Russia RS Certificate of Type Approval
US FCC Grant of Equipment Authorization
Product Safety Information
Product Safety Information – Battery
EPIRB Log Book – FrenchMarine Manual EPIRB
VERSION 1
EC Declaration of Conformity
EC MED Module B Certificate
EC MED Module D Certificate
China CCS Certificate of Type Approval
US FCC Grant of Equipment Authorization
Product Safety Information
Product Safety Information – Battery
EPIRB Log Book – French
VERSION 2
EC Declaration of Conformity
EC MED Module B Certificate
EC MED Module D Certificate
China CCS Certificate of Type Approval
Russia MoT Certificate of Type Approval
Russia RS Certificate of Type Approval
US FCC Grant of Equipment Authorization
Product Safety Information
Product Safety Information – Battery
EPIRB Log Book – FrenchMarine Safelink EPIRB
EC MED Module B Certificate
EC MED Module D Certificate
US FCC Grant of Equipment Authorization – auto
US FCC Grant of Equipment Authorization – manual
Product Safety Data Sheet – batteryGoogle Docs…Marine Safelink Sportpro Plus EPIRB
EC Declaration of Conformity
EC MED Module B Certificate
EC MED Module D Certificate
China CCS Certificate of Type Approval
US FCC Grant of Equipment Authorisation
Product Safety Information
Product Safety Information – Battery kitMarine Sport EPIRB
VERSION 1
EC Declaration of Conformity
EC RTTE Notified Body Opinion
Product Safety Information
Product Safety Information – Battery kit
VERSION 2
EC Declaration of Conformity
EC RTTE Notified Body Opinion
Product Safety Information
Product Safety Information – Battery kitMarine Sport Plus EPIRB
VERSION 1
EC Declaration of Conformity
EC RTTE Notified Body Opinion
Product Safety Information
Product Safety Information – Battery kit
VERSION 2
EC Declaration of Conformity
EC RTTE Notified Body Opinion
Product Safety Information
Product Safety Information – Battery kitMarine Safe PRO AIS EPIRB
EC Declaration of Conformity
EC MED Module B Certificate
EC MED Module D Certificate
EC Declaration of Conformity UK – valid until 01 JAN 2021
EC MED Module B Certificate UK – valid until 01 JAN 2021
EC MED Module D Certificate UK – valid until 01 JAN 2021
Canada FCB Technical Acceptance Certificate_SP_AIS
Canada FCB Technical Acceptance Certificate_SP
Canada FCB Technical Acceptance Certificate_S
US FCC Grant of Equipment Authorization_SP_AIS_1
US FCC Grant of Equipment Authorization_SP_AIS_2
US FCC Grant of Equipment Authorization_SP
China CCS Certificate of Type Approval_SP_AIS
China CCS Certificate of Type Approval_SP
China CCS Certificate of Type Approval_S
RMRS Certificate_SP_S
Product Safety Information
Product Safety Information – BatteryFast Find Ranger PLB – Z422
EC Declaration of Conformity
EC RED Notified Body Opinion
US FCC Grant of Equipment Authorization
Product Safety Information
Product Safety Information – BatteryFast Find Ranger PLB – Z424
EC Declaration of Conformity
EC RED Notified Body Opinion
US FCC Grant of Equipment Authorization
Product Safety Information
Product Safety Information – BatteryMarine Safelink Pro PLB
EC Declaration of Conformity
EC RTTE Notified Body Opinion
US FCC Grant of Equipment Authorization
Product Safety Information
Product Safety Information – BatteryMarine Safelink Solo PLB – Z422
EC Declaration of Conformity
EC RED Notified Body Opinion
US FCC Grant of Equipment Authorization
Product Safety Information
Product Safety Information – BatteryMarine Safelink Solo PLB – Z424
EC Declaration of Conformity
EC RED Notified Body Opinion
US FCC Grant of Equipment Authorization
Product Safety Information
Product Safety Information – BatteryMarine Safelink R10 AIS MOB
EC Declaration of Conformity
EC RED Notified Body Opinion
US FCC Grant of Equipment Authorization
Product Safety Information
Product Safety Information – Battery kitMarine Safelink AIS-SART
EC Declaration of Conformity
EC MED Module B Certificate
EC MED Module D Certificate
China CCS Certificate of Type Approval
US FCC Grant of Equipment Authorization
Product Safety Information
Product Safety Information – BatteryMarine Rescuer 2 SART
EC Declaration of Conformity
EC MED Module B Certificate
EC MED Module D Certificate
China CCS Certificate of Type Approval
Russia MoT Certificate of Type Approval
Russia RS Certificate of Type Approval
US FCC Grant of Equipment Authorization
Product Safety Information
Product Safety Information – BatteryMarine Safelink AIS-SART2
EC Declaration of Conformity
EC MED Module B Certificate
EC MED Module D Certificate
Product Safety Information
Product Safety Information – BatteryMarine HRU
USCG Certificate of Approval (SOLAS)
USCG Certificate of Approval (non-SOLAS)
Product Safety InformationBreaktHRU
USCG Certificate of Approval (SOLAS)
USCG Certificate of Approval (non-SOLAS)
Product Safety InformationSmartfind S5 AIS-SART
EC Declaration of Conformity
EC MED Module B Certificate
EC MED Module D Certificate
China CCS Certificate of Type Approval
US FCC Grant of Equipment Authorization
Product Safety Information
Product Safety Information – BatterySmartfind S5A AIS-SART
EC Declaration of Conformity
EC MED Module B Certificate
EC MED Module D Certificate
Product Safety Information
Product Safety Information – BatteryS4 Rescue SART
EC Declaration of Conformity
EC MED Module B Certificate
EC MED Module D Certificate
China CCS Certificate of Type Approval
Russia MoT Certificate of Type Approval
Russia RS Certificate of Type Approval
US FCC Grant of Equipment Authorization
Product Safety Information
Product Safety Information – BatteryRT9 Radar SART
Product Safety Information -18v battery Kit
Product Safety Information – 9v battery KitR1 VHF Radio
EC Declaration of Conformity
EC MED Module B Certificate
EC MED Module D Certificate
China CCS Certificate of Type Approval
US FCC Grant of Equipment Authorization
Product Safety Information
Product Safety Information – Battery
Product Safety Information – Test BatteryR2 VHF Radio
EC Declaration of Conformity
EC MED Module B Certificate
EC MED Module D Certificate
China CCS Certificate of Type Approval
US FCC Grant of Equipment Authorization
Product Safety Information
Product Safety Information – Lithium Battery Pack
Product Safety Information – NiMH Battery PackR5 VHF Radio
EC Declaration of Conformity
EC MED Module B Certificate
EC MED Module D Certificate
China CCS Certificate of Type Approval
US FCC Grant of Equipment Authorization
IC Technical Acceptance Certificate
Product Safety Information – Radio with Primary Battery
Product Safety Information – Radio with Rechargeable Battery
Product Safety Information – Primary Battery Pack
Product Safety Information – Rechargeable Battery PackR8F UHF Fire Fighter Radio
EC Declaration of Conformity – ATEX
EC Declaration of Conformity – RED
EC ATEX Type Examination Certificate
US FCC Grant of Equipment Authorization
Canada Acceptance DoC
Product Safety Information – Li-ion Battery
Product Safety Information – LiFeS2Smartfind GMDSS NAVTEX
EC Declaration of Conformity
EC MED Module B Certificate
EC MED Module D Certificate
China CCS Certificate of Type Approval
Product Safety InformationSmartfind M5 AIS Class A
EC Declaration of Conformity
EC MED Module B Certificate
EC MED Module D Certificate
Germany Inland Waterway Certificate
Product Safety InformationSmartfind M10 AIS Class B
EU RED Declaration of Conformity
EU RED Type Examination Certificate
EC RTTE Declaration of Conformity
EC RTTE Notified Body Opinion
Product Safety InformationSmartfind M15 AIS Receiver
EC Declaration of Conformity
EU RED Type Examination Certificate
Product Safety InformationSmartfind S10 AIS MOB
EC Declaration of Conformity
EC RED Notified Body Opinion
US FCC Grant of Equipment Authorization
Product Safety Information
Product Safety Information – battery kitSmartfind S20 AIS MOB
EC Declaration of Conformity
EC RED Notified Body Opinion
US FCC Grant of Equipment Authorization
Product Safety Information
Product Safety Information – battery kitSmartfind E5 EPIRB
VERSION 1
EC Declaration of Conformity
EC MED Module B Certificate
EC MED Module D Certificate
China CCS Certificate of Type Approval
US FCC Grant of Equipment Authorization
Product Safety Information
Product Safety Information – Battery
VERSION 2
EC Declaration of Conformity
EC MED Module B Certificate
EC MED Module D Certificate
China CCS Certificate of Type Approval
Russia MoT Certificate of Type Approval
Russia RS Certificate of Type Approval
US FCC Grant of Equipment Authorization
Product Safety Information
Product Safety Information – BatterySmartfind G8 AIS / G8 / E8 EPIRB
EC Declaration of Conformity
EC MED Module B Certificate
EC MED Module D Certificate
EC Declaration of Conformity UK – valid until 01 JAN 2021
EC MED Module B Certificate UK – valid until 01 JAN 2021
EC MED Module D Certificate UK – valid until 01 JAN 2021
Canada FCB Technical Acceptance Certificate_G8_AIS
Canada FCB Technical Acceptance Certificate_G8
Canada FCB Technical Acceptance Certificate_E8
US FCC Grant of Equipment Authorization_G8_AIS_1
US FCC Grant of Equipment Authorization_G8_AIS_2
US FCC Grant of Equipment Authorization_G8
China CCS Certificate of Type Approval_G8_AIS
China CCS Certificate of Type Approval_G8
China CCS Certificate of Type Approval_E8
China NRMC Certificate_E8
RMRS Certificate_G8_E8
Product Safety Information
Product Safety Information – BatteryFast Find 200/201 PLB
EC Declaration of Conformity
EC RTTE Notified Body Opinion
US FCC Grant of Equipment Authorization
Product Safety Information
Product Safety Information – BatteryFast Find 210/211 PLB
EC Declaration of Conformity
EC RTTE Notified Body Opinion
US FCC Grant of Equipment Authorization
Product Safety Information
Product Safety Information – BatteryFast Find 220 PLB – Z421
EC Declaration of Conformity
EC RED Notified Body Opinion
US FCC Grant of Equipment Authorization
Product Safety Information
Product Safety Information – BatteryFast Find 220 PLB – Z423
EC Declaration of Conformity
EC RED Notified Body Opinion
US FCC Grant of Equipment Authorization
Product Safety Information
Product Safety Information – BatteryFastfind Max PLB
EC Declaration of Conformity
EC RTTE Notified Body Opinion
US FCC Grant of Equipment Authorization
Product Safety Information
Product Safety Information – BatteryFastfind MaxG PLB
EC Declaration of Conformity
EC RTTE Notified Body Opinion
US FCC Grant of Equipment Authorization
Product Safety Information
Product Safety Information – BatteryE3/Rescue EPIRB
Product Safety Information
Product Safety Information – Battery KitG4/Precision EPIRB
Product Safety Information
Product Safety Information – Battery KitSmartfind A5 EPIRB
VERSION 1
EC Declaration of Conformity
EC RTTE Notified Body Opinion
Product Safety Information
Product Safety Information – Battery
VERSION 2
EC Declaration of Conformity
EC RTTE Notified Body Opinion
Product Safety Information
Product Safety Information – BatterySmartfind A5G EPIRB
VERSION 1
EC Declaration of Conformity
EC RTTE Notified Body Opinion
Product Safety Information
Product Safety Information – Battery
VERSION 2
EC Declaration of Conformity
EC RTTE Notified Body Opinion
Product Safety Information
Product Safety Information – BatterySmartfind G5 Plus EPIRB
VERSION 1
EC Declaration of Conformity
EC MED Module B Certificate
EC MED Module D Certificate
China CCS Certificate of Type Approval
US FCC Grant of Equipment Authorization
Product Safety Information
Product Safety Information – Battery
VERSION 2
EC Declaration of Conformity
EC MED Module B Certificate
EC MED Module D Certificate
China CCS Certificate of Type Approval
Russia MoT Certificate of Type Approval
Russia RS Certificate of Type Approval
US FCC Grant of Equipment Authorization
Product Safety Information
Product Safety Information – BatteryOmniCom VMS
EC Declaration of Conformity – en
EC Declaration of Conformity – frOmniCom Global
EC Declaration of Conformity – en
EC Declaration of Conformity – fr -
User Manuals
Marine Products
Smartfind M15 Manual
Smartfind M10 Manual
Smartfind M5 Manual
Smartfind E5G5 Manual
Smartfind E5G5 Manual
Smartfind G8 Manual
S4 Rescue SART Search and Rescue Transponder Manual
Smartfind E5 and G5 EPIRB
Fastfind MaxG, Fastfind MaxG(B) & Fastfind Max Personal Location Beacon User manual
R5 GMDSS VHF Handheld Radio
Fastfind 220 PLB
Fastfind Ranger PLB
Smartfind GMDSS NAVTEX GMDSS Tri-Channel NAVTEX ReceiverLand Adventure Products
Safelink 2
S20 User_Manual
S20 User Manual
Smartfind S5 Manual
S4 Rescue SART Search and Rescue Transponder Manual
Smartfind E5 and G5 EPIRB
Fastfind MaxG, Fastfind MaxG(B) & Fastfind Max Personal Location Beacon User manual -
Service Bulletins/Notices
Please contact your local McMurdo channel partner or send an email to service@mcmurdogroup.com for the latest Service Bulletins and Service Notices.
OM001 – EPIRB – Pre-Voyage Check list
MG016b – EPIRB Top Dome End User Information Guidance
McMurdo – EPIRB 5 Point Check List
Frequently Asked Questions
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How do I get the battery replaced?
Your Fast Find battery can be replaced by any of McMurdo’s worldwide Service Centres/Distributors. Visit Where to Buy/Service for contact details of the Service centre/ Distributor in your country.
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How to test and activate the Smartfind EPIRB (video)
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How easy is it to set up a Davis weather station?
With most competing stations, you need to install each sensor separately, which adds complication and takes time and effort. Vantage Pro2 and Vantage Vue are factory-assembled to make setup as easy as possible. Just complete a few minor assembly steps, insert the battery, and you’re ready to mount the sensor suite. Mounting is further simplified by using our optional tripod. On Vantage Pro2, gain further accuracy by detaching the anemometer from the sensor suite and mounting it separately. There’s an Anemometer allen key and a full Installation manual included with all kits. ‘Simples’!
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What is an EPIRB and how does it work?
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Why isn't the design of the top cap of my PLB more user-friendly?
The design of the FastFind / Kannad Marine SOLO and Kannad Aviation XS-4 series of PLBs is governed by the Cospas-Sarsat rules, which amongst other things governs how to switch the unit on. As part of the rules they tell us that the operation of the unit must be “two stage” and designed in such a way as to prevent tampering or accidental operation. So, our design incorporates the flip tab which has a finger pull and a frangible tab which the user has to break (stage one) in order to reach the “ON” button (stage two).
The top cap can be self-replaced, however, we made a simple assumption that if a top has been pulled off on purpose, then the unit itself was intended to be operated and therefore the battery would have seen some usage. In order for us to be able to guarantee the user a full 24 hours operation, we advise that if the top cap has been removed intentionally then the batteries will need to be checked and possibly replaced.
We now include in the box a replacement top cap to allow the user to “trial run” of pulling a top off before they start using their unit.
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My weather station keeps telling me it needs a new battery
There are two messages that the Davis weather stations can display:
1. LOW CONSOLE BATTERIES
Replace or add batteries to the console. Make sure you unplug the console from the mains adaptor first to prevent damage.
2. LOW BATTERY ON STATION x
The battery in the outside unit needs to be replaced. Use a CR123 cell to replace it. If you find that the battery is often going flat or your station stops receiving outside data overnight, then contact us as you need a repair. service.uk@orolia.com
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When I run Weatherlink on my MAC I get a Java error message
On newer models of Mac that have the 64 bit operating system, Weatherlink may respond with a Java error. Please follow these instructions to correct the issue: http://toolbox.davisnet.com/downloads/weather/software/Mac_JavaError_32bit/ Also for Mac with operating systems of LION or newer, you will need to update the USB driver to this version: ftp://ftp.orolialtd.com/pub/service/weather/WeatherLink%20Setup.zip
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The self-test on my PLB does not seem to work, what should I do?
When we designed the PLB, we had to make a compromise between the “Test” button being pressed accidentally in a pocket or not able to be pressed at all. As a result, we have found that some people are having difficulty in getting the self test to work. We realised this early on and added an instruction to the user manual to make the test easier. You will find if you place the plb on a firm surface and then use the blunt end of a pen or pencil to press the button that the test will then start normally. Similarly, use the same method for the GPS test.
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Fitting and manual deployment of the Smartfind S20 and Kannad Marine R10 (video)
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M10 AIS USB driver & Windows 8
In our marketing material it doesn’t clearly state that the M10 is not suitable for use with Windows 8 out of the box. We are currently working on this.
However, it is possible to install the driver, but Windows 8 will flag an error message. Therefore it will be necessary to temporarily over-ride the standard settings in Windows 8 to install the driver.
The article below best describes how to do this: .
“http://www.makeuseof.com/tag/how-can-i-install-hardware-with-unsigned-drivers-in-windows-8”
Use the standard driver on the CD supplied with you M10
Disclaimer: Only do this if you feel confident enough to do it. McMurdo accepts no responsibility for any problems that might arise as a consequence of doing this.
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The expiry date of the battery shown on my unit has passed, what should I do?
Please consult our service dealer list and contact the one nearest you to arrange replacement of your battery.
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After updating my weather station software to the latest version I can no longer connect to Weatherlink
Davis have placed a section of cade into the latest firmware to prevent “cloned” Weatherlink dongles being used with their weather stations. In doing so, some early versions of legitimate dongle will no longer work and a replacement dongle will be required.
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My M5 keeps alarming to tell me there is no heading/ROT/COG/SOG, but i have these all connected
The M5 NMEA interface uses RS422 protocol as required under Wheelmark and the IEC regulations. Please ensure that your data source is also RS422 compatible. If not then a suitable RS422 converter will need to be installed.
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Can I use a US version of a weather station in the UK?
Only EU/UK versions of wireless Davis Weather Stations are legally permitted for use within the UK. The operation and ownership of non-EU versions, which do not carry the CE logo within the UK is against the law. UK versions of Davis weather stations are clearly marked on the packaging. When purchasing a Davis Weather station check that you are buying an EU/UK version to ensure you get the correct power adapter. McMurdo Ltd is unable to offer technical support or spare parts for any non EU/UK versions of Davis Weather stations.
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What is a PLB and how does it work?